Creating The Time Literate Organization

September 2nd, 2010

This week we asked Karen Leland, president of Sterling Marketing Group and co-author of Time Management in an Instant: 60 Ways to Make the Most of Your Day to give us her thoughts on time literacy and it’s impact on organizations. Here then is an excerpt from her latest article in Chief Learning Officer Magazine.Clock Face

A busy executive checks his e-mail on a PDA during a presentation of key findings from a major project. The harried head of a department texts under the table during a companywide staff meeting. A vice president of human resources takes a cell phone call and leaves the room while an important training session is taking place. Common occurrences in any company today — and all of them send the message that multitasking is to be expected and paying full attention is optional.

There’s a productivity crisis brewing, and it’s resulting in a dangerous struggle to find the time and energy to focus on critical business goals and priorities. It is, in fact, a crisis of time literacy — the ability to understand, manage, prioritize and use time within varying contexts.

In today’s 24/7, wired world, many businesspeople have lost touch with the principles and practices required to be highly productive. One study by the Families and Work Institute found that 50 percent of us are either handling too many tasks at the same time or are frequently interrupted during the workday — or both.

But, as it is with most company cultures, management sets the tone for how the rest of the organization will behave. It’s no different when it comes to time literacy. Executives and managers who model healthy productivity have staff who mirror their attitudes and actions. Those who don’t create a chaotic environment where crisis rules and stressed-out workers are the norm.

How can today’s well-meaning yet overwhelmed leaders walk the talk of time literacy and set an example? When all is said and done, the art of time literacy is really the art of decision making. It’s the courage to choose what actions you are going to take, when you are going to take them and how you will get them done. It’s about choosing your most important goals and prioritizing accordingly. As a start, managers can make sure to promote, model and train themselves and their staff in the best practices of time literacy.

To read the rest of this article and see what these best practices are read Karen’s latest article at Chief Learning Officer Magazine.

How To Make Your Meetings Matter

August 23rd, 2010

In continuing our blog series this month on meetings, we have invited Pauline Couture President PCA to give us a guest post on How To Make Your Meetings Matter.  Here then are her thoughts on the topic. Senior business man congratulating a colleague during a meeting

Most people care about money and status, but deep down they know that the only currency that really matters is time.  That’s why so many of us resent unproductive meetings.  Most organizations have far too many unjustified meetings, causing people to experience mounting stress about what is not getting done while they are sitting in the meeting.  Here are a few principles to ensure that your meetings matter:

Clarity

Everyone should know what the meeting is about and why he or she is there.  It is okay to have “keep in touch” meetings, as long as they are positive and productive.  If the meeting is called to address something specific, there should be clear resolution on next steps, and agreement on how to measure and evaluate outcomes.  Far too many organizations sleepwalk through old, unproductive habits.

Brevity
There is no need for meetings to take a long time unless they have a clear agenda to accomplish something—for example, when a group of people commits to working through complex issues to achieve alignment, however long it takes.  This can have a powerful bonding effect.  Otherwise, the more efficient the meetings are, the better people feel about them.

Inclusiveness
No meeting should leave anyone feeling excluded.  Winning organizations do not leave players on the bench.  However meetings are convened, organized and managed, they should include anyone who can make a material difference to the matters at hand.  And they should never create different classes of people in the organization, insiders and outsiders.  Leaders also understand that they need to gain insight into different cultures and conversational styles if they wish to get the best out of their people.

Honesty
Make sure that the meeting provides a forum for people to express their true assessments, opinions and feelings.  This is the only way to progress towards great outcomes.  Leaders with the courage to face honest feedback are the only ones to achieve sustainable excellence.

Face Time
Seeing each other is extremely helpful in reading subtle signals and feeling a sense of belonging.  If you can’t afford the expensive and quasi-miraculous telepresence technologies, there’s no excuse for not using Skype, which is free.

Fun
Human beings need to feel pleasure in their environment and optimism about their future, even when they are intensely focused on outcomes and working very hard.  Meetings are a great opportunity to connect with people on a human level, make them laugh—even briefly—and leave feeling refreshed and engaged.  A group of people who are able to laugh together will certainly achieve more than a bunch of strangers who barely tolerate each other.  Fun engenders loyalty and commitment.  It is amazing how many driven, focused leaders entirely miss this point.

All of this is not to minimize the importance of meetings.  There is probably no other way for people inside an organization to ensure that they are working towards the same goal and that they are accountable for results. That said, make sure you are inviting the right people to the right meeting for the right length of time.  It can make all the difference between brilliant outcomes and quiet failure.

We would love to hear your comments on how you make your meetings matter.

Do you have the courage to kill off unprofitable products or remove unproductive employees?

August 13th, 2010

Worries about courage play out differently at varying levels of a company. At the senior level, the leadership team may worry that the CEO will not be open to entertaining tough conversations or making difficult decisions in key areas such as strategy (e.g. killing off unprofitable products or business units), personnel (e.g. removing incompetent, unproductive, or uncooperative executives or managers), resources (e.g. making necessary investments in technology or training and development), or corporate politics (e.g. challenging the entrenched bureaucracy).

-          book excerpt, page 27, The Power of Strategic Commitment

Six Steps To Make Your Meetings More Effective

August 12th, 2010

Last week, we took a look at the way agenda-driven meetings may be robbing your company of authentic conversations. In this week’s post, we offer six approaches you should consider in making your meetings more commitment driven.power meeting from above

1. Before planning an agenda, ask yourself the key questions that will allow you to make your meeting meaningful.

  • What do we want to accomplish?
  • Who should attend the meeting in order to accomplish what we intend?
  • What do we want people to leave the meeting with?
  • What could we do during the meeting to achieve the desired objectives?
  • How much time do we need in order to achieve the objectives?

2. If appropriate, include a cross-section of individuals who will be attending the meeting in the agenda-planning phase. Getting these folks involved from the start will ensure important input up front and gain buy-in for outcomes ahead of time.

3. At the beginning of the meeting, review the intended outcomes and ensure people are there to achieve those objectives. If appropriate — and only if there is flexibility in the schedule and the willingness to do so — ask people whether there are other objectives that would make a difference, and include those if possible.

4. Once the meeting starts, manage toward outcomes, not time allocations. If 30 minutes is allocated to come to agreement for how the team members are going to implement Project X, and the members are agreed in 20 minutes, move on to the next topic. If the conversation is not complete in 30 minutes, but good progress is being made, allocate another few minutes and get closure. Completing the topic will create energy and momentum to address the next item on the agenda.

5. Keep the discussion focused. If the conversation wanders to another topic, and that topic is not part of the intended outcome of the meeting, ask people whether the objective this topic addresses should preempt one of the topics agreed upon at the outset of the meeting. If not, park it. If yes, move forward and pursue the new conversation.

6. At the end of the meeting, review the commitments made — who will do what, and by when? These commitments should be what the minutes of the meeting capture, rather than detailing all the topics discussed.

What breakdowns currently occur in your meetings? We would love to hear your responses to this question or get feedback on this post. Stay tuned for next week, when our invited guest columnist will discuss Making Your Meetings Matter.

Do you have the courage and resolve to follow through on your strategy?

August 6th, 2010

Everyone may understand a strategy. However, they won’t get fully on board if they believe their leaders and managers lack courage and resolve to follow through. When employees doubt the openness and courage of their leaders and managers to deal with real and tough issues facing the organization and to stay the course, including hearing bad news about the business or about themselves, they will silently resort to going through the motions rather than lean in and help overcome inertia.

-          book excerpt, pages 26-27, The Power of Strategic Commitment

Why Agenda Driven Meetings Don’t Work

August 4th, 2010

Out of Order on Forehead PhotoThis month, we begin a series which will run every Wednesday over the next four weeks and focus on the topic of How Consensus May Be Hurting Your Company. For our first post in this series, we start by discussing the way agenda-driven meetings may be robbing your company of authentic conversations.

A key principle of generating total alignment and engagement is ensuring that you are always working backward from a deliberate, desired future — rather than merely extrapolating or perpetrating business as usual. When it comes to meetings — which consume enormous amounts of most managers’ time — this principle can make the difference between meetings that make a big impact, and those that waste valuable time.

To begin with, most meetings are designed backwards. The agenda planning starts with the questions:
How much time do we have? and What do people think we should talk about?

The reason we say these meetings are designed backwards is because the time allocated for the meeting should be determined instead by answers to the more useful questions:

  • What do we want to accomplish?
  • What do we want people to leave the meeting with?
  • What could we do during the meeting to achieve the desired objectives?

The answers to these questions will determine whether the meeting is worth having, who should attend, what should be covered and how much time it should take.

Once the purpose and agenda are agreed upon, and the meeting commences, the agenda should also be managed to produce the agreed outcomes, rather than having success determined by whether the planned schedule was adhered to. We have repeatedly seen meaningful, productive conversations interrupted by a timekeeper who thought his or her job was to play the role of the agenda police.

This orientation around time rather than outcomes means discussions that may have served their purpose might be extended unnecessarily, while other conversations that are yielding unexpected fruits might be shut down once the time allocated to them has been exceeded.

We invite your comments and questions about how to make your meetings more effective. Next week, we will explore three specific ways to re-tool your meetings for more commitment and engagement.

Commitment and Trust

July 30th, 2010

Commitment is just like trust; the only thing worse than no trust is having had it and lost it.

-          book excerpt, pages 26, The Power of Strategic Commitment

What Can Executives Do To Drive Employee Engagement?

July 28th, 2010

In the last three posts on the topic of organizational commitment we looked at evaluating your companies level of commitment, the way two different CEO’s handle commitment and examined the warning signs for lack of employee engagement and commitment.Shaking Hands

In this final post of the series we asked a few other authors to give us their take on the topic: WHAT CAN EXECUTIVES DO TO DRIVE EMPLOYEE ENGAGEMENT? Here’s what they had to say.

“Manage your inner control freak.  You can’t — and won’t — inspire employee engagement and commitment unless you loosen the reins and let go of control.  As a leader, you are there to champion the vision and keep people focused on the big picture.  Beyond that, you need to sit back and allow others to drive the process.  Fact is, your organization’s success is a story that everyone must create and own.” Jill J. Morin, author of Better Make It Real: Creating Authenticity in an Increasingly Fake World.

“Managers who are perceived by their employees as strong listeners have been shown to create work environments with higher levels of employee motivation, better relationships among coworkers and increased levels of productivity — all drivers of employee engagement. When managers listen to employees they begin to understand their passions, strengths and ambitions, and the possible ways these may be integrated with work. Listening helps employees feel understood and valued by their manager and demonstrates that managers are open to new ideas and collaboration (additional drivers of engagement). Listening is the core capability to enable managers to connect, engage and create higher levels of employee performance.” Erik Van Slyke, author of Listening To Conflict.

“If executives really want their employees to be committed, they must clearly communicate the mission statement of the company and ensure that everyone in the organization understands how his or her role contributes to that mission. Understanding that provides meaning for the employees in what it is they do. Too often, there is an environment of them versus us rather than a ‘we’re all in this together’ mindset. That is the mindset that leads to engagement and commitment. Kellie Auld, contributing author for Creative On boarding Programs.

What do you think executives can do to drive employee engagement?  We would love to hear your comments and questions on this topic.

Middle managers fear that senior leaders will not “walk the talk”

July 23rd, 2010

Despite the CEO’s pronouncements on critical need for change, middle managers are likely to fear that senior leaders will not “walk the talk”. They worry that their bosses will opt out and not be admonished for it because of internal politics and a culture that doesn’t hold people accountable. This makes it unsafe for employees to raise difficult issues – the real stuff that changes politics, norms and organizational status quo.

-          book excerpt, pages 27, The Power of Strategic Commitment

Six Warning Signs You Lack Employee Engagement and Commitment

July 21st, 2010

In the past two blog posts regarding this topic we explored the problem of lack of commitment and looked at two case studies. In this post we examine what to do if you want to tackle your commitment problem. Where do you begin? What are the most effective ways to assess if and where there are commitment problems? Here’s a list of some observable indicators:

1. People don’t speak up even when they know things aren’t being dealt with honestly and directly. This is relatively easy to spot, especially in meetings. Everyone knows important issues are not being addressed. Yet they fail to speak up because of fear or cynicism.

2. Missed commitments met with excuses, explanations, rationalizations and finger-pointing rather than a rigorous and energetic desire to get to the source of the problems, get back on track and take ownership for what went wrong.

3. Problems discussed and debated endlessly, with little lasting improvement from repeated attempts at resolution.

4. Initiatives to improve organizational performance progressing slowly or stalling altogether, despite sizable investments in resources and technology.

5. “Hallway” conversations are also a good indicator and can be easily detected. For example, when people spend their time talking about how things are not their fault or how another department or organizational level is to blame for sub-optimal results, commitment is lacking.

6. When people complain about how busy they are rather than doing what needs to be done, or complain about the unreasonableness of leaders’ expectations, this too can be a good indicator that people are avoiding rather than taking responsibility.

These are the informal ways of discerning commitment problems. We suggest that CEOs who feel they may have such issues go beyond sensing to asking employees directly – the members of their executive team and workers up and down the organization. In diagnosing the state of commitment in dozens of organizations, we have found questions such as these to be revealing. To what degree do employees:

  • Effectively address and resolve difficult issues around here?
  • Take ownership for solving problems rather than make excuses or point fingers when things go wrong?
  • Take risks and challenge the status quo?
  • Have confidence in the leaders of this organization?
  • Feel they can be honest with their leaders, including about negative or contentious issues?
  • Feel connected with, and empowered by, their leaders?
  • Communicate honestly and directly, without fear of retribution?
  • Trust each other and work together effectively across departments?
  • Come to work every day feeling that they make a critical difference to the future of the business?
  • Feel enthusiastic about their work experience?

There are also proven assessment tools and surveys available to help gauge commitment and engagement, the Gallup Q12 being a particularly noteworthy one where a 0.2 improvement along a 5-point scale has been statistically proven to correlate with an improvement in employee productivity.

One word of caution: If trust is low and fear is present, employees will not be truthful about the poor state of commitment. They must feel safe to tell it like it is. They must believe executives are genuinely interested in hearing unvarnished views, and they must feel encouraged to speak up about the real state of things, and praised when they do. Otherwise they will pay lip service to the process and say only the things they believe are safe. Unfortunately, this kind of lip service is more the norm than the exception.

To significantly improve commitment, the CEO and his team must be completely honest about, fully aware of, and own the current reality, especially the aspects that are dysfunctional. Once they understand the size of the commitment problem and no longer take it personally, they can begin to transform the cynicism, resignation, apathy and complacency into an environment of passion, ownership and total support.

Next week will invite some other leadership experts to weigh in on the topic. In the meantime we would love to hear from you about other ways you have of identifying lack of commitment in your organization. Please email us or comment on this post.